Cornwell Plumbing and Heating is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal information you provide when using our website, cornwellplumbing.co.uk.

1. Information We Collect

We may collect the following information:

• Your name

• Contact information including email address and telephone number

• Information you provide through contact forms or enquiries

• Any other information relevant to customer enquiries or services

2. How We Use Your Information

We collect this information to understand your needs and provide you with a better service. In particular, we may use your information for:

• Responding to enquiries and providing quotes

• Carrying out services you have requested

• Internal record keeping

• Improving our services

• Contacting you regarding your enquiry

We will never sell, rent, or share your personal data with third parties for marketing purposes.

3. Legal Basis for Processing Data

Under UK GDPR, we process your personal data on the following legal bases:

• Your consent

• The performance of a contract or to take steps prior to entering a contract

• Compliance with legal obligations

4. Data Security

We are committed to ensuring your information is secure. Suitable physical, electronic, and managerial procedures are in place to safeguard and secure the information we collect online.

5. How Long We Keep Your Data

We only keep personal data for as long as necessary to fulfil the purpose it was collected for, or to comply with legal requirements.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data where applicable

• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website may use cookies to enhance user experience. Cookies help us analyse website traffic and improve our website. You can choose to accept or decline cookies through your browser settings.

8. Links to Other Websites

Our website may contain links to other websites. Once you leave our site, we do not have control over other websites and cannot be responsible for the protection of any information you provide while visiting such sites.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Cornwell Plumbing and Heating
📞 Phone: 07851 633481
📧 Email: admin@cornwellplumbing.co.uk